Refund and Exchange Policy:
• Damaged or Faulty Items: If your item arrives damaged or faulty, please notify us within 48 hours of receiving your order. We will require photographic evidence of the damage to process your claim. Once verified, we will offer a replacement or refund, depending on your preference.
• Personalized Items: Due to the custom nature of personalized illustrations, we do not offer refunds or exchanges unless the item is damaged or faulty due to our error. In such cases, please contact us within 48 hours of receipt, and we will work with you to resolve the issue.
• Non-Custom Items: For non-custom art prints, we can offer a refund or exchange if the item arrives damaged or faulty. Please reach out within 48 hours, and we’ll assist you with the process.
As a small business, we take great care to package your items securely, but we acknowledge that damage can sometimes occur in transit. If this happens, we are committed to making things right.
Contact Us:
If you need to report a damaged or faulty item, please contact us at info@brushnpixels.com or by clicking the bottom above the filling in the contact form, within the specified time frame. We will respond promptly to address your concerns.
Thank you for your understanding and support.
The Monica Maestrelo Art Team